No carriage of Brachycephalic dogs and cats on Cathay Pacific from 18 July 2011
The move comes a year after the U.S. Department of Transport (DOT) released figures detailing the number of in-flight canine deaths between May 2005 and May 2010.
In July 2010, the U.S. Department of Transportation released statistics that showed short-nosed breeds of dogs—such as pugs, Boston Terriers, boxers, mastiffs, Pekingese, Lhasa Apsos, Shih Tzus and bulldogs—are more likely to die on airplanes than dogs with normal-length muzzles.If you experience this kind of problem with your airline, you may want to deal with it by lodging a complaint with the airline or to one of the authorities that oversee air transportation.
Whenever you can identify a problem on the spot, your best option will usually be to bring it to the airline's attention and give them a chance to resolve the issue. If you are at the airport, then contact the airline's customer service representatives, a manager, or some other employee who has the authority to immediately take care of your problem. If you are in flight, then contact the head flight attendant.
If your complaint involved a U.S. airline or a non-US airline operating in the United States, you may want to submit your complaint with the U.S. Department of Transportation (DOT). You can file a formal complaint in one of the following ways:
Call the Aviation Consumer Protection Division at 202-366-0511 begin_of_the_skype_highlighting 202-366-0511 end_of_the_skype_highlighting to record your complaint.
Submit your complaint to the Department of Transportation's Aviation Consumer Protection Division using their online form at airconsumer.ost.dot.gov/escomplaint/es.cfm.
Mail a written complaint to the following address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., SE
Washington, D.C. 20590Assistant Administrator for System Safety ASY-100
Federal Aviation Administration
800 Independence Avenue, S.W.
Washington, D.C. 20591You can also contact the FAA by phone at 866-TELL-FAA begin_of_the_skype_highlighting 866-TELL-FAA end_of_the_skype_highlighting (1-866-835-5322 begin_of_the_skype_highlighting 1-866-835-5322 end_of_the_skype_highlighting).
In the US, the Department of Transportation has some basic regulations when it comes to animal travel. Dogs and cats must be at least eight weeks old and must have been weaned for at least five days. If puppies or kittens less than 16 weeks of age are in transit more than 12 hours, food and water must be provided. Older animals must have food at least every 24 hours and water at least every 12 hours. Written instructions for food and water must accompany all animals shipped regardless of the scheduled time in transit. Dogs and cats can be brought to the airline for shipping no more than four hours before departure. This limit goes to six hours if shipping arrangements are made in advance. Airlines can't accept dogs and cats for shipment if the airline cannot prevent exposure of the animal to temperatures less than 45 degrees F (7.2 C) or more than 85 degrees F (29.5 C) for more than 45 minutes when the animal is transferred between the terminal and the plane, or for more than four hours when the animal is in a holding facility. These cold temperature limits (but not the high temperature ones) can be waived if if approved by a veterinarian.

Each airline has its own fees for pet transportation. U.S. airlines that allow pets to travel in the plane's cabin charge fees ranging from $69 to more than $175 for a one-way ticket on a domestic flight. The distance traveled doesn't matter -- the pet ticket price is the same for a trip between New York and California as it is to fly between two airports in the same state. There's one big catch -- the pet owner must fly with the pet.
While the range for pet ticket prices is fairly wide, most of the airlines charge between $100 and $150 for each flight. Part of the reason for this is that it's what the market will bear -- people determined to take their pets with them are willing to pay the price. But there may be other factors as well.
One factor might be that the relatively high price most airlines charge tends to limit the number of people who bring pets on board a flight. Most airlines place a strict limit on the number of pets that can travel in the plane's cabin. Several will only allow one or two animals per flight. A higher pet ticket price reduces the chance of multiple pet owners trying to book trips on the same flight
One reason airlines might want to limit the presence of pets is to reduce the possibility of conflicts between customers. Even a well-behaved pet can cause problems on a flight. For instance, a customer with allergies may complain if someone with a pet sits near them. Airlines have to balance the needs of the pet owner with the needs of other customers.
Some airlines offer passengers the option to check their pet with the rest of their baggage. And yes, the cargo section of the plane is pressurized just like the cabin. But in order to follow federal guidelines, U.S. airlines won't transport animals under certain conditions. If the temperature of the cargo hold will fall too low (below 45 degrees Fahrenheit or 7.2 degrees Celsius, by federal law) or rise too high during the flight, airlines won't transport pets. Airlines will refuse to carry an animal if conditions put the pet's health at risk.
There's a much wider range of prices for cargo shipping than in-cabin travel. Prices for cargo pet tickets range from $100 to more than $1,000. Some airlines have a sliding scale of rates that are based either upon the weight of the animal or the size of the animal's crate or cage. Others have a flat rate that applies to animals of any size or weight. And some airlines won't transport animals in the cargo hold at all. If you plan on taking your pet on a trip, you should call ahead and compare prices among several airlines
These are some of the reasons why your pet may not be allowed to fly:
When your pet travels as accompanied baggage, most airlines cannot transfer your pet from their own systems to a final destination served by another airline. Each airline must observe your pet at the time it accepts your pet for transport. On a trip connecting more than one airline, as a result, you may need to claim your pet at the connecting stop or stops where you change airlines and check in your pet with the agents at the new airline.
Be sure to plan sufficient time for this transfer.
A good rule of thumb is: if you booked your trip through separate airlines or through a travel agent, you will probable need to retrieve and re-check your pet when making connections. If you booked the entire trip though one airline, verify with them whether you will need to re-check your pet when transferring from one airline to another.
Nevertheless, when your pet travels in the cargo system, airlines can transfer your pet from one airline to another. Enough time for transfers between airlines will be necessary, so be sure to consult the airlines involved, since you will need to make advance arrangements with the connecting airline. The minimum transfer times will vary by airport and sometimes by airline.

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